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Rubyz Cabaret Bournemouth logo

Privacy Policy

Last updated: 17 August 2026

Rubyz Cabaret Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we use it and the rights you have.

WHO WE ARE

Rubyz Bournemouth is the trading name of Rubyz Cabaret Ltd.

Rubyz Cabaret Ltd
Company number: 09846243
Email: info@rubyzcabaret.co.uk
Telephone: 01202 016016

For data-protection purposes, Rubyz Cabaret Ltd is responsible for deciding how and why your personal information is used.

INFORMATION WE MAY COLLECT

Depending on how you contact us or make a booking, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Your booking date and chosen package

  • The number of people in your group

  • The name of your group or lead booker

  • Payment and transaction information

  • Menu choices

  • Dietary requirements and allergy information

  • Accessibility requirements

  • Messages or questions submitted through our website, by email or by telephone

  • Marketing preferences

  • Technical information about how you use our website, including cookies, device information and approximate location data

Payments are processed through our external booking provider. Rubyz Cabaret Ltd does not normally receive or store your complete payment-card details.

HOW WE COLLECT YOUR INFORMATION

We may receive personal information:

  • Directly from you when you contact us

  • When you make or amend a booking

  • When you submit menu choices, dietary requirements or accessibility information

  • When another member of your group provides information needed to manage the booking

  • Through our website and its contact forms

  • Through cookies and similar website technologies

  • From our booking and payment provider, BookedIt

HOW WE USE YOUR INFORMATION

We may use your information to:

  • Respond to enquiries

  • Create, manage and amend bookings

  • Process deposits, balances and payments

  • Send booking confirmations and important information about your visit

  • Arrange group seating

  • Manage menu choices and dietary requirements

  • Make suitable accessibility arrangements

  • Provide the show, meal or package you have booked

  • Maintain financial and business records

  • Prevent fraud and protect our website and booking systems

  • Improve our website and customer service

  • Send marketing communications where you have consented or where the law otherwise permits us to do so

  • Meet our legal and regulatory obligations

OUR LAWFUL BASES

UK data-protection law requires us to have a lawful reason for using personal information.

We normally rely on:

Contract — when we need your information to take steps before a booking or to provide the show, meal or package you have booked.

Legal obligation — when we must retain or disclose information to meet accounting, taxation or other legal requirements.

Legitimate interests — when it is reasonably necessary to operate and protect our business, respond to customers, improve our services or prevent fraud, provided your rights do not override those interests.

Consent — when you agree to receive certain marketing communications, accept non-essential cookies or ask us to use sensitive information for a particular purpose.

DIETARY, ALLERGY AND ACCESSIBILITY INFORMATION

Information about allergies, dietary needs or accessibility requirements may reveal information about your health.

We use this information only where it is needed to make appropriate arrangements for your booking. Where required, we rely on your explicit consent to use and share this information.

Please provide only the information that is necessary. If you provide this information for another guest, you must ensure that they understand and agree to it being shared with us.

You may withdraw your consent, although this may affect our ability to provide particular dietary or accessibility arrangements.

WHO WE SHARE INFORMATION WITH

We may share relevant personal information with:

  • BookedIt, which manages bookings and payments

  • Wix, which hosts our website and online forms

  • Hotel Celebrity and its catering or event team where information is needed to provide your meal, seating or accessibility arrangements

  • Email, website, IT and cloud-service providers

  • Accountants, insurers and professional advisers

  • Government bodies, regulators, law-enforcement agencies or courts where legally required

We share only the information reasonably required for the relevant purpose.

We do not sell customers’ personal information.

INTERNATIONAL DATA TRANSFERS

Some of our technology or cloud-service providers may process information outside the United Kingdom.

Where this happens, we expect the provider to use an approved legal safeguard or another lawful method for protecting personal information transferred internationally.

HOW LONG WE KEEP INFORMATION

We keep personal information only for as long as it is reasonably needed.

The period will depend on why the information was collected:

  • Enquiry information is kept only while the enquiry remains relevant and for a reasonable period afterwards.

  • Booking, payment and accounting records may be retained for the periods required by taxation, accounting and legal obligations.

  • Dietary, allergy and accessibility information is kept only for as long as needed to manage the event, unless it must be retained because of an incident, complaint or legal requirement.

  • Marketing information is kept until you unsubscribe, withdraw consent or we determine that it is no longer appropriate to retain it.

  • A limited suppression record may be retained to ensure that somebody who has opted out is not contacted again accidentally.

We securely delete or anonymise information when it is no longer required.

HOW WE PROTECT YOUR INFORMATION

We take reasonable administrative and technical precautions to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet service or electronic transmission can be guaranteed to be completely secure.

MARKETING

We may send you news, offers or information about upcoming Rubyz shows where you have consented or where we are otherwise legally permitted to do so.

You can unsubscribe at any time by:

Withdrawing from marketing will not prevent us from sending essential information about an existing booking.

COOKIES

Our website uses cookies and similar technologies.

Essential cookies are used to operate and secure the website. Other cookies, such as analytics or marketing cookies, should be used only where you have given the required consent.

You can manage non-essential cookies through the cookie controls displayed on our website. You can also control cookies using your browser settings.

Please be aware that disabling essential cookies may affect how parts of the website work.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites, including BookedIt.

When you follow a link to another website, that organisation is responsible for its own privacy practices. We recommend reading its privacy policy before providing personal information.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete personal information

  • Ask us to restrict how information is used

  • Object to certain uses of your information

  • Receive certain information in a portable format

  • Withdraw consent where we rely on consent

These rights are not absolute and may depend on the reason we hold the information.

To exercise your rights, contact:

Email: info@rubyzcabaret.co.uk
Telephone: 01202 016016

We may need to confirm your identity before completing a request.

HOW TO COMPLAIN

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk

CHANGES TO THIS POLICY

We may update this privacy policy when our services, suppliers or legal obligations change.

The latest version will always be published on this page, together with the date it was last updated.

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